Privacy Policy

The purpose of this statement is to set out how we use personal information that we may obtain about you. By either registering as a user of any services provided by Secondhome Agency on this website and by using the Secondhome Agency web site generally you agree to this use.

Use of your personal information

When you register and use this site you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.

We may use information that you provide or that is obtained by us:

(a) To register you with our web site and to administer our web site services;

(b) for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may keep you informed of such products and services by any of the following methods:

e-mail
telephone
post
fax

or otherwise (including products and services of other companies and organisations) which we consider may be of interest to you. If you do not wish Secondhome Agency  to receive information of such products and services, please let us know.

Fraud prevention
In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

Disclosure of your information
We may give information about you to the following, who may use it for the same purposes as set out above:

(a) to other companies in the Group;
(b) to employees and agents of the Group to administer any accounts, products and services provided to you by the Group now or in the future;
(c) agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs;
(d) to other organisations for the administration of prize draws or competitions.
(e) to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
(f) if we have a duty to do so or if the law allows us to do so.

Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

General
You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us (see details below).

Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.

Contact us
If you have any comments or queries in connection with our privacy policy please e-mail info@secondhomeagency.com or contact us